jy77's Privacy Policy

1. Introduction

jy77 ("we", "us", or "the platform") operates a safe and reliable online betting and casino service for players in Bangladesh. Your privacy is very important to us. This Privacy Policy ("Policy") explains what personal information jy77 collects, how that information is used, with whom it is shared, and what your rights are.

By registering an account on jy77 or using our services, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please do not use our platform, and contact our support team for any questions.

2. What Information We Collect

jy77 collects certain necessary personal information in order to provide our services. The types of information collected are described in detail below:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address
• Mobile number
• Residential address
• National ID or passport number (for identity verification)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

Note: We never store your full card number or banking PIN. All financial information is secured through SSL encryption.

2.3 Usage Information and Technical Data

• IP address and device information
• Browser type and version
• Visit times, page views, and activity logs on the site
• Gaming history and betting activity
• Information collected through cookies and similar tracking technologies

3. Purpose of Using Your Information

jy77 uses your collected information only for the following specific purposes:

• Account management: Keeping your account active, verifying your identity, and ensuring security.
• Financial transactions: Processing deposits and withdrawals; preventing fraud and unauthorized transactions.
• Customer support: Providing 24/7 live chat and email assistance to resolve any issues you may have.
• Bonuses and promotions: Applying eligible bonuses and offers to your account.
• Legal compliance: Complying with applicable laws and responding to requests from authorities.
• Responsible gaming: Identifying problematic gaming patterns and supporting the users concerned.
• Service improvement: Research and analysis to further enhance the platform experience.
• Communications: Sending important updates, policy changes, or security-related notices.

4. Cookie Policy

Cookies and similar technologies are used on the jy77 website. Cookies are small text files stored in your browser that help improve the functionality of our site.

4.1 Types of Cookies

• Essential cookies: Required for the core functionality of the site, such as maintaining login sessions.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Used to understand site traffic and usage patterns.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.

5. Sharing Information with Third Parties

jy77 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processing providers: Only the minimum information necessary to complete a transaction is shared with payment partners such as bKash, Nagad, Rocket, Upay, and bank transfer services.
• Technology and service providers: With technology partners required to operate the platform; they work under strict confidentiality agreements.
• Legal authorities: In response to valid legal orders, court directives, or requests from authorities to comply with applicable law.
• Fraud prevention: With relevant parties as needed to ensure platform security and prevent fraudulent activity.

Even in the above cases, only the minimum information necessary to fulfill the purpose is shared.

6. Data Security Measures

jy77 follows industry-standard security practices to protect your information:

• SSL encryption: All data transmissions are secured using 256-bit SSL encryption technology.
• Data storage protection: Stored information is kept securely in encrypted databases.
• Access controls: Only authorized personnel can access your information, and only to the extent necessary.
• Regular security reviews: Regular security audits are conducted to identify and address potential vulnerabilities.
• Two-factor authentication: An additional verification layer is available to further strengthen account security.

However, no internet transmission can be guaranteed to be 100% secure. You can also help by keeping your account password confidential and notifying us immediately if you notice any suspicious activity.

7. Data Retention Period

jy77 retains your personal information only for as long as necessary. The specific retention period depends on the type of information and the purpose for which it was collected:

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed or deactivated, some information may be retained for as long as required to meet legal obligations.
• Records of financial transactions are retained for the period required under applicable financial laws.
• Cookie and session data is often deleted when the session ends; persistent cookies have a set expiry period.

Once the retention period ends, information is securely deleted or anonymized.

8. Your Rights

As a jy77 user, you have the following rights regarding your personal information:

8.1 Right to Access Your Information

You may ask us at any time what information we hold about you and how it is being used.

8.2 Right to Correct Your Information

If any of your information is incorrect or incomplete, you may request a correction. Most information can also be updated directly from your account profile.

8.3 Right to Delete Your Information

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You may object at any time to your information being used for marketing or analytical purposes. In that case, we will stop the relevant processing.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our customer support team. We will respond to your request within a reasonable time.

9. Privacy of Minors

jy77 is for users aged 21 and above only. We do not knowingly collect information from any minor. Age is verified at registration, and if any account holder is found to be a minor, that account will be closed immediately and the related information will be deleted.

If you believe a minor is operating an account on jy77, please contact us.

10. Marketing Communications

jy77 may send you emails or SMS messages to inform you about bonus offers, promotions, and important updates. You may unsubscribe from these marketing communications at any time:

• By clicking the "Unsubscribe" link at the bottom of an email, or
• By changing your communication preferences in your account settings, or
• By notifying our support team directly.

Even if you unsubscribe from marketing communications, you will continue to receive important transaction-related and account security messages.

11. Changes to This Policy

jy77 may update this Privacy Policy from time to time. For any significant changes:

• The updated policy will be published on this page and the "Last Updated" date will change.
• For important changes, a notification will be sent to your registered email address.
• Continuing to use the platform after any changes will be considered acceptance of the new policy.

It is therefore recommended that you check this page regularly to stay informed about the latest policy.

12. International Data Transfers

jy77 primarily serves the Bangladesh market. Our servers and technology infrastructure may be located in various countries. Even if your information is processed or stored outside Bangladesh, we ensure that equivalent protection measures are maintained. Any such transfer is carried out under contractual safeguards.

13. Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Live chat: Available 24/7 via the chat button at the bottom right of the site.
• Email: [email protected]
• Language: Support is available in Bengali and English.

We will do our best to respond to your request as quickly as possible.